Personnel Support Services - Benefits

For general inquiries and assistance email:
Phone: (858) 521-2800 ext. 2897, FAX: 858-485-1355

2019 Insurance Information 

Benefits Bridge Online Registration


  1. All employees/retirees enrolled in an Aetna medical plan WILL receive a new OptumRx ID card by the end of the year.  Please be certain to replace your previous ID card with the new card. In order to fill prescriptions after January 1, 2019, you will be asked to provide the new identification number. If you have not received a card and need a prescription on or after January 1, 2019, please call Optum RX at 800.797-9791.
  1. Many employees/retirees enrolled in an Aetna medical plan will also receive a new Aetna medical ID card.  
    1. If you enrolled in the AVN or Full Network Aetna HMOs be certain to verify that the medical group/provider noted on your ID card is correct.  If it is not correct, contact Aetna at 800.370.4526 to change your primary care provider.
    2. Please be certain to replace your previous ID card with the new card.
  1. If you enrolled in the new MetLife Dental plan you should receive a MetLife dental ID card by the end of the year.  Verify that the dental office listed on your ID card is the office you enrolled in.  If not, contact MetLife Dental at 800.880.1800.  In addition, if you did not choose a dental office when you enrolled, you will need to contact MetLife and assign a provider in order to receive services. Provider selections must be made prior to 12/24/18 in order to make the roster lists for January 1, 2019.
  1. You should all receive ID cards by January 2, if not before.  If you have not received your ID card, contact the carrier(s) listed below as your information will be in their system.
Kaiser Grp#104206-0000 800.464.4000
Aetna HMO’s Grp#866283 800.370.4526
Aetna OAMC PPO Grp #866294 855.281.8858
Optum RX Grp#PSD
Delta Dental PPO Grp#6779-0001 866.499.3001
MetLife Dental HMO Grp#216420 MET50 800.880.1800
MES Vision Grp#02330
Hyatt MetLaw   800.821.6400

          For additional information/customer service numbers go to:  and under More, select Resources.




Benefit Bridge Tutorial
- Take 1

Benefit Bridge Tutorial
- Take 2


To access dental and vision services, please provide the following information:
Delta Dental PPO
Grp# 6779-0001
Medical Eye Services
Grp# 92-005

The Poway Unified School District (PUSD) is an equal opportunity employer/program and is committed to an active Nondiscrimination Program. PUSD prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived race, color, ancestry, national origin, nationality, immigration status, ethnicity, ethnic group identification, age, religion, marital or parental status, physical or mental ability, sex, sexual orientation, gender, gender identity, or gender expression or association with a person or a group with one or more of these actual or perceived characteristics. For more information, please contact: Title IX/Equity Compliance Officer, James Jimenez, Associate Superintendent, Poway Unified School District, 15250 Avenue of Science, San Diego, CA 92128, 858-521-2800, extension 2761,
 View Annual Notification of Parents’/Students’ Rights | Annual Notification of Employees’ Rights

POWAY UNIFIED SCHOOL DISTRICT | 15250 Avenue of Science, San Diego, CA 92128 | (858) 521-2800